Performs technical work in the maintenance, support, and installation of computer and peripheral equipment to ensure proper performance.

• Diagnose software and hardware problems
• Assists employees of the organization with IT related problems when called upon.
• Track, prioritize and document requests using an IT support request system.
• Install and configure new computers and other IT equipment.
• Add new users into various systems.
• Repair and upgrade different types of computers (software and hardware).
• Identify problems and repair printers, copiers and scanners.
• Keep track of IT supplies and equipment, e.g. cables and adapters.
• Perform regular updates of servers.
• Install cables in the organization.
• Maintains and stays informed of best practices and industry standards.
• Other duties as assigned.

• US Work Authorization is required.
• High School diploma or GED required. Bachelor’s degree in Information Technology or related field preferred.
• One to two years’ experience troubleshooting information systems in a help desk setting.
• Microsoft Windows (10, 11) administration and troubleshooting experience.
• Microsoft Server (2012, 2016, 2019).
• Linux experience (Debian, Ubuntu, Centos).
• Network Support & Troubleshooting experience.
• Knowledge of Ethernet cabling.
• Microsoft Office Suite Support experience.
• Microsoft Active Directory experience.
• Microsoft Exchange experience.
• Microsoft Office 365 experience.
• Web Browser support/settings administration experience.
• PC Hardware support — A+ Certification preferred.
• Ability to work a flexible schedule.
• Customer service/Helpdesk experience.
• Ability to lift and/or move between 25-50 pounds.