Warren Henry Auto Group

Customer Care Specialist/Receptionist - Land Rover South Dade

Job Locations US-FL-Palmetto Bay
Job ID
2022-1761
Dealership
Land Rover South Dade
Category
Customer Service/Support
Salary
Hourly
Type
Full-Time

Position Overview

Our Land Rover South Dade dealership is hiring for a Customer Care Specialist to join our team! This team member must be available to flexible to work weekends and holidays, if needed. We are looking for both full-time and part-time.

 

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities

  • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
  • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Provide product information (brochures) for customers when requested
  • Provide and deliver the highest standards of service to our customers and provide assistance as needed.
  • Works closely with salesperson
  • Transmit information or documents to customers, using computer, mail, or fax.
  • Hear and resolve complaints from customers or the public.
  • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, or other documents.
  • Participates in required training
  • Keep a current record of staff members' availability.
  • Maintain lobby or reception area clean, neat and well organized.
  • Maintains an organized, clean and safe work area
  • Complies with company’s policies and procedures
  • Other duties as assigned

Qualifications

Education: High School Graduate or General Education Degree (GED): Required

 

Experience: One year of customer service oriented experience in a position with high walk-in traffic.

 

Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite. 

 

   Other Requirements: 

  • Bilingual in English and Spanish is required.
  • Incumbent must maintain a polished, professional appearance. 
  • This position requires incumbent to be highly reliable and on time to work as scheduled. 

 

WORK ENVIRONMENT

The work environment is extremely fast paced and energetic. 

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